Word On The Street
2Dec/090

Understanding Social Media Monitoring

Often times when you hear people talk about social media monitoring it's usually in reference to brand management. While that's certainly an important part of social media monitoring, it's by no means the whole story. Brand management is only one part of what should be comprehensive strategy. Brian Chappell over at Ignite Social Media does an excellent job of explaining this in his latest post. He lays out in detail the 4 cornerstones of social media monitoring.

The 4 cornerstones are:

  1. Competitive Analysis
  2. Product Development
  3. Reputation Management
  4. Outreach

Click over to Brian's post to read detailed explanations of each.

About Michael Herman

Michael Herman, founder and president of Digital Street, has been actively engaged with innovating digital marketing strategies for over 15 years. Since founding Digital Street—a leading email and social media marketing software company—in 2008, Herman has strived to provide clients with email marketing solutions that allow them to create, track, survey and share campaigns on social media with increased efficiency and effectiveness. Providing companies with the tools to take brands further, Digital Street pushes the industry with enterprise-level technology that simplifies executing large-scale campaigns with expansive databases. Prior to founding Digital Street, Herman served over six years as the vice president of business development for IMC of New England. He specialized in developing strategies for database building and management, marketing automation services, inquiry management and other lead generation and brand-building activities that currently influence Digital Street’s leading-edge technology. Herman’s work experience with leading enterprises provides critical insight as Digital Street serves the needs of varying types of companies. He held an influential role working with the enterprise group at Dell and served as part of Apple’s e-commerce division. Additionally, Herman managed the relationship with Microsoft while working for marketing agency Invenio. An Austin native, Herman’s community involvement has always been a priority. He was instrumental in growing the professional education center at St. Edwards University, where he graduated, and currently serves as the internal communications committee chair for the Greater Austin Chamber of Commerce. His responsibilities in his role at the chamber include managing internal and external communication plans as part of the development of marketing strategies for divisional projects.