There are so many businesses that fear the unknown and are frightened of starting email marketing.  Although many are still hesitant to move away from their tried-and-true snail-mail methods, others are rapidly discovering that email marketing is one of the most effective means of generating sales.
When Shop.org surveyed retailers for its State of Retailing Online 2009 report, it found that email was the most-mentioned successful tactic overall.

The Ad Effectiveness Survey commissioned by Forbes Media in February/March 2009 placed email marketing second only to search engine optimization for generating conversions.

And research conducted in 2009 by the Direct Marketing Association (DMA) found that email outperforms all other forms of direct marketing. The bigger question, of course, is why? Of all the hundreds or even thousands of messages consumers are exposed to each day, why is email marketing so effective?

1.  Email Marketing Reaches Many!

It’s hard to find someone that doesn’t have at least one email address!  What this means for your business is that you can reach out to your entire customer and prospect base.

2.  Email Marketing Is Proactive!

Email marketing goes directly into your customer’s email inbox! They don’t have to search through a phone directory or newspaper to find your services!  With one click of a mouse, they can contact you directly to get a quote or more information about your services!

3. Email Marketing is Targeted

Most forms of advertising are based on the idea that if you hit thousands of people with your message, even though it may mean nothing to most of them, a few are likely to respond.

Email marketing is based on the idea of sending the right message directly to the right people based on their preferences, local market conditions, and other factors.

You can build a master list and then segment it by geographic location, marital status, gender, age, income, time of year, etc. Doing so eliminates a lot of the guesswork that makes other forms of marketing so inefficient.

4. Email Marketing Provides Data

We at Digital Street provide you with reports to show which emails or messages went through and which didn’t, so you can improve your next campaign.  You are able to run split tests, sending one offer or message to half your list and a different one to the other half, so you can get a better feel for what your customers want and what your prospects buy from you!

5. Email Marketing Allows You to Engage

It’s nice to get the immediate reaction from a customer who sees your ad just before going shopping. But your real goal is to build a relationship with a broader base of prospects so they think of you whenever it’s time to hit the stores.

Email marketing allows you to do that by bringing them shopping tips, updates on trends, seasonal items, and special loyalty-program deals on a regular basis. It’s a great way to engage them—and keep them engaged.

6. Email Marketing is Less Intrusive

Unlike telemarketing calls, email marketing doesn’t interrupt a prior activity to deliver a message. Opening email is the activity your customers and prospects are engaged in when they see your message. If you’ve done a good job of building that relationship, they’ll look forward to seeing what you have to say.

7. Email Marketing Works

According to the DMA’s (Direct Marketing Association) research, email marketing generated a return on investment (ROI) of $43.62 for every dollar spent on it in 2009. You’re unlikely to find that kind of ROI from any other form of marketing or advertising—the best reason of all to launch an email-marketing campaign.

When done correctly, email marketing allows you to become (and remain) visible to your customers and prospects with highly targeted messages at a minimal cost, all while delivering outstanding, measurable results that will ripple far beyond your pond of current customers.

The brave new world of social media marketing has old school marketing firms struggling to adapt. Conventional wisdom has been turned on its head and the old rules and best practices for “what works” is now a constantly moving goal post. You can write out a detailed social media marketing plan for a company that sounds great on paper, but once it’s put into practice it may not be worth the paper it’s printed on. That kind of uncertainty scares the heck out of the old guard who likes a sure thing and whose clients demand nothing less.

Social Media is not something that lends itself to a one size fits all approach. What works great with one company may have no effect whatsoever with a different brand or company. Every brand or product has an audience that’s waiting to be engaged and the trick is to find out how and where they prefer the engagement to take place. Some brands work better on Facebook than on Twitter. Some find great success with both — or neither.

What business owners and marketing firms need to realize is that social media is dynamic and constantly changing. A good social media marketing campaign must be monitored continuously and tweaked when necessary. When you try something and it doesn’t work out you need to immediately pivot and try a different approach.

Be wary of any firm that guarantees outcomes using a particular method. Unless they have an uncanny ability to see into the future, they couldn’t possibly guarantee that. We can guarantee you results, but we cannot guarantee what will ultimately get those results.

Domino’s Pizza has shown itself to be extremely nimble when it comes to the changing media landscape. They were quick to respond a few months ago when two knucklehead employees posted a video of themselves on YouTube doing heinous things to a customer’s pizza.

Now, more recently they’ve harnessed the power of social media to listen to critics. Rather than run from criticism of their pizza or simply run a PR campaign to counter it, they’ve embraced it and tried to make better pizza. According to Domino’s, the most common complaint they receive via Twitter, email, Facebook, and elsewhere is that their crust tastes like cardboard. In response, they scrapped their recipe entirely and started over from scratch. There were complaints about the sauce tasting like Ketchup, so they scrapped that recipe too. As painful as the complaints were, Domino’s took them to heart and set out to make their product better.

What many companies don’t realize is just how much it means to customers simply to be heard. The only thing worse than buying a crappy product is knowing that the company doesn’t care if you think their product is crappy. When a company like Domino’s listens to customer complaints and creates all new recipes in  response to those complaints it’s a big deal. Even if their pizza still isn’t the best, they will have the kind of brand loyalty other companies only dream about.

Just letting your customers know you care is one of the most powerful marketing devices you can employ. I know that seems odd, but it’s true. Consumers are so used to hearing corporate spin and CYA excuses that it’s a real breath of fresh when a company acknowledges mistakes and promises to do better.

Take a look at this clip from brand guru Gary Vaynerchuk. He makes some some excellent points about the current state of the advertising industry and how bloggers can capitalize on it: